Virgin Media teams ‘left holes in walls’

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Image copyright Andrew Mabbitt
Image caption Andrew Mabbitt states it has actually been 6 weeks because the damage happened

Virgin Media has actually been implicated of leaving holes in individuals’s walls and not subsequenting grievances to repair the damage.

One consumer stated he has up until now waited 6 weeks to have a 10-inch crater in his plaster fixed.

Complaints left on social networks typically state that ask for calls or web talks with Virgin have actually gone unfinished.

Virgin Media has actually apologised and stated it will call afflicted consumers.

Broadband engineers regularly need to drill or change holes when setting up cable televisions in individuals’s houses – however often this can fail.

“The chap who did the setup was exceptionally regretful and it was a real mishap,” described Andrew Mabbitt, director of cyber-security company Fidus Information Security.

He stated that the engineer then called his supervisor to organize a repair work, however this never ever materialised.

“Got a call the next day from Virgin stating they ‘d be in touch quickly to organize a date and they never ever recalled,” Mr Mabbitt informed the BBC.

He included that he likewise aimed to call the company by means of its online chat service – however it was not working.

Image copyright Dom Valentine
Image caption This drill bit was left in a wall by a Virgin Media engineer, inning accordance with consumer Dom Valentine

Another consumer, Dom Valentine, grumbled that the business left a big drill bit stuck in his wall for more than a week.

Mr Valentine is a soldier in the British Army and stated the damage took place at military lodging.

“I existed when it took place,” he informed the BBC.

He stated the engineer drilled into a metal part inside the wall, which triggered the drill bit to obtain stuck. An effort to eliminate it from the beyond the structure did not work out.

“He was striking it with a hammer which has actually now broken the bricks on the other side,” stated Mr Valentine.

He included that he is still waiting to have it handled and in the meantime he has actually been informed to anticipate a significant expense from the army, which owns the residential or commercial property.

Virgin Media provided him £ 20 credit however he stated the company has actually not acted on supplying a repair work.

“I was informed the location supervisor would return to me, which he hasn’t,” included Mr Valentine.

Garden cable television

In one additional case, a Twitter user grumbled that a broadband cable television had actually been set up obtrusively in his garden – regardless of the reality that he was not a Virgin Media consumer.

Virgin Media has actually reacted to these questions through social networks, however some consumers state damage to their houses is still waiting for repair work.

“Virgin Media apologises to any client who has actually experienced concerns when our services have actually been set up in their residential or commercial property, as we do our finest to make sure the procedure is as smooth as possible,” the company stated in a declaration.

“We are now in the procedure of calling the consumers noted in this short article so we can see if the problem still exists and, if so, attempt and fix it as quickly as possible.”

Complaints have actually been left on social networks connecting to comparable issues brought on by other broadband business.

Read more: http://www.bbc.co.uk/news/technology-45194337

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